Securing the products needs improvement, the box used is too soft, in result damaged some of my boxes. stricter quality control process needs to be applied as well as there are some defects shipped. soft paper. But I had the pleasure of interacting with Lucy, and I must say her customer service skills are exceptional! She was incredibly attentive, knowledgeable, and went above and beyond to ensure my needs were met. Her friendly demeanor and willingness to assist made my experience truly delightful. Thank you, Lucy, for your outstanding service! Will definitely buy again.